Frequently Asked Questions - Download

You can purchase direct from Spider Financial in our online store, by calling our offices, or from one of our resellers.

Currently, we do not provide hard copies on CDs. Our add-ins are electronically delivered via download. After you purchase the add-in, we will send you an email with the issued license key and a link to download the program. You may download the add-in at any time from our download area.

We offer a variety of resources to assist with an installation problem. Please check out the following:

1. Frequently-asked questions (FAQ)
2. Help desk center
3. Documentation - Getting Started, Installation Guide
4. Live Support
   1. Online Live Support to discuss the issue with our support personnel through our website.
   2. On demand remote desktop support - remote desktop is a remote support tool that enables instant, secure, and trouble-free
      connections between remote computers over the web and to any point on
      the globe
   3. Phone

We value all feedback we receive from our customers and do all we can to address them immediately. You can submit your suggestions and claims 24/7 by phone or email.

For any defect, please use our help desk system 24/7, and our support team will investigate accordingly.

YES, You may distribute the setup executable electronically for download, on optical media, magnetic media, or any other form of distribution as long as it complies with the End User License Agreement.