Frequently Asked Questions

Above all, SPIDER will not accept projects for which it does not feel it has sufficient expertise to produce excellent results. Once a project is accepted, consultants with proven track records in the area(s) in question will be selected to work on it. Only the most qualified personnel will be part of our consulting team. The entire project process–from planning of work tasks to data gathering to reporting of conclusions and recommendations–is carefully monitored by the AC Director.

We do not have a set fee schedule for projects, especially since client needs and scope of the effort differ from situation to situation. In general, client fees are based on a firm estimate of the total hours required to perform the client’s project. These hours are then multiplied by standard hourly billing rates for consultant and/or staff support.

These are firm estimates, we will not exceed the amounts without prior client approval. Finally, an estimate of any out-of-pocket expenses to be incurred (such as for travel, telephone, courier, postage, etc.) will be added to the professional fees and services.

Consulting products and services are tailored to specific client needs with customized content, format, and delivery schedules. In addition, SPIDER's Consulting clients are assigned an experienced client service representative to answer research questions and offer client support.

Sure. Send an email to support@spiderfinancial.com and we'll set up a time to do a live demo with you over the internet (or in person if you are in Chicago, IL).

You can purchase direct from Spider Financial in our online store, by calling our offices, or from one of our resellers.

Currently, we do not provide hard copies on CDs. Our add-ins are electronically delivered via download. After you purchase the add-in, we will send you an email with the issued license key and a link to download the program. You may download the add-in at any time from our download area.

We offer a variety of resources to assist with an installation problem. Please check out the following:

1. Documentation - Getting Started, Installation Guide
2. Request support at our Self-service center
3. Frequently-asked questions (FAQ)
4. Live Support
   1. Online Live Support to discuss the issue with our support personnel through our website.
   2. On demand remote desktop support - remote desktop is a remote support tool that enables instant, secure, and trouble-free
      connections between remote computers over the web and to any point on
      the globe
   3. Phone

We value all feedback we receive from our customers and do all we can to address them immediately. You can submit your suggestions and claims 24/7 by phone or email.

For any defect, please use our help desk system 24/7, and our support team will investigate accordingly.

YES, You may distribute the setup executable electronically for download, on optical media, magnetic media, or any other form of distribution as long as it complies with the End User License Agreement.

A wire transfer is a transfer of money from one bank account to another. To initiate a wire transfer, you will need our bank and corporate account information

Bank Information:

1. Name: TCF Bank
2. Address: 120 S Riverside street, #110 Chicago, IL 60606 USA
3. Phone: +1-800-TCF-BANK
4. ABA Routing: 271972572
5. SWIFT Code: None

Account Information

1. Name: SPIDER Financial Corp
2. Number: Please, contact us.

You can purchase direct from Spider Financial in our online store, by calling our offices, or from one of our resellers.

This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to unlocked, or open, when you are just ‘surfing’.

If you have any questions about the security at our web site, please send an e-mail to support@spiderfinancial.com

For a full detail of our privacy policy, please click here

Currently, we do not provide hard copies on CDs. Our add-ins are electronically delivered via download. After you purchase the add-in, we will send you an email with the issued license key and a link to download the program. You may download the add-in at any time from our download area.

Yes, we provide the following discount types:

For resellers - 10% discount

For educational, government and non-profit organizations - 25% discount

You purchase the add-in once and use it permanently. Your license is valid forever. There are no annual or renewal fees. You get all minor updates for free. Major upgrades (e.g. from version 1 to version 2) are free for one year, after which major upgrades are at a discounted price.

The delivery is instant for credit cards payments. You will have the add-in in minutes if you pay by credit cards.

We provide an unconditional 30-day money back guarantee for all add-ins. If for any reason you are not entirely happy with your purchase, we will cheerfully issue a full refund. We develop and sell software that we use ourselves every day and have many satisfied customers worldwide, and our support is second to none. That is why we can afford to back our products with this special guarantee.

Commonly, when our client is considering requesting a refund, he contacts us for help. We perform the installation, help him to learn and configure our software, and he becomes one of our happiest clients! We understand that even after evaluation of the demo and several weeks of software usage on your machine, it might be not the right choice for you. Although we are fine with the return of our software, we are also convinced that you’ll absolutely love our product.

To request a refund, simply contact us with your purchase details within thirty (30) days of purchase. Please include your order number (sent to you via email after ordering) and optionally tell us why you’re requesting a refund. Refunds are processed within 21 days.

As a corporate client, you can order using a purchase order. Unfortunately, we are unable to accept purchase orders from private customers.

Please mail or fax us your official order on company letterhead. Please include the following information so we can process your order more quickly:

• The product name
• The requested quantity
• The name the product will be licensed to.
• Your billing address and your delivery address, if different.
• Name, phone and fax number of the contact person for your order.
• The e-mail address to which the order confirmation and invoice should be sent, and your e-mail delivery address, if different.
• The requested billing currency.

Customer Service USA
Language: English

Spider Financial Corp
1507 E 53rd Street. Ste 480
Chicago, IL 60615

+1(888) 427-9486 (Toll Free)
+1(312) 324-0367 (Phone)
+1(312) 238-9092 (Fax)

We accept nearly all payment methods. You can pay using any major credit cards, cheque, Bank / Wire transfer, or order by fax.

You can install the add-in on one computer, e.g your work PC, home PC, or laptop.

Once the license key is activated, it is locked to this computer. To use the add-in with the same license key on a different computer, you must first uninstall the add-in and deactivate the license key on the current computer.