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Q

How do I allow access to a Remote Desktop session?
Q

I just received a dialog box notifying me that a new version of the add-in is available. What does this mean?
Q

I'm having trouble installing your product. Where can I get support?

A

We offer a variety of resources to assist with all installation problems. Please check out the following:

  1. Documentation - Getting Started, Installation Guide
  2. Request support at our Help Desk
  3. Frequently-asked questions (FAQ)
  4. Live Support
    1. Online Live Support to discuss the issue with our support personnel through our website.
    2. On demand remote desktop support - remote desktop is a remote support tool that enables instant, secure, and trouble-free
      connections between remote computers over the web and to any point on
      the globe
    3. Phone
Q

Is there a customer service dedicated to registered clients?
Q

What is on-demand remote desktop support?
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