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Q

How do I allow access to a Remote Desktop session?

Q

I just received a dialog box notifying me that a new version of the add-in is available. What does this mean?

Q

I'm having trouble installing your product. Where can I get support?

Q

Is there a customer service dedicated to registered clients?

A

Yes, premium product support is offered to customers at no additional charge for 1 year after purchase date. After that, customers may purchase premium support separately.

Emails from customers are given priority, and a section of the website is reserved for registered clients.

Q

What is on-demand remote desktop support?

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