FAQs » Sales

Frequently Asked Questions

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Category: Sales

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Q	Can I get a hard copy of the software on a CD or DVD?
Q	Do you accept Purchase Orders (PO)?
Q	Do you provide discount to government, non-profit and academic organizations?
Q	Do you provide volume discount?
Q	For how long can I use my license? Is there an annual or renewal fee?
Q	How long will it take to get the software and license key?
Q	How to Conduct a Wire Transfer To SPIDER?
Q	I am a student. How can I get the student-only discount?
Q	Is the online order process secure?
Q	What if I don't like the add-in and want my money back?
Q	What payment method can I use?
Q	You offer a Lite and Pro version, but only one version is listed in checkout. Why?

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