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Q	How do I allow access to a Remote Desktop session?
Q	I just received a dialog box notifying me that a new version of the add-in is available. What does this mean?
Q	I'm having trouble installing your product. Where can I get support?
Q	Is there a customer service dedicated to registered clients?
Q	What is on-demand remote desktop support?
A	Remote Desktop™ is a remote support tool that enables instant, secure, and trouble-free connections between remote computers over the web and to any point on the globe. Using state-of-the-art remote desktop software from techinline, our support team can quickly view, diagnose, and fix remote desktops without installing software. Remotely control any desktop anywhere in the world Send and receive text chat messages To get started, do the following: Get a client ID: follow this link A new browser will open, Copy the Client ID into the clipboard (Ctrl+C), and leave the browser window open Contact our support line through email (support@spiderxl.com) or Online Live Support, and send the Client ID The representative will initiate a remote desktop session to your computer

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