FAQs » Sales

Frequently Asked Questions

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Category: Sales

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Q	Can I get a hard copy of the software on a CD or DVD?
Q	Do you accept Purchase Orders (PO)?
Q	Do you provide discount to government, non-profit and academic organizations?
Q	Do you provide volume discount?
Q	For how long can I use my license? Is there an annual or renewal fee?
Q	How long will it take to get the software and license key?
Q	How to Conduct a Wire Transfer To SPIDER?
Q	I am a student. How can I get the student-only discount?
Q	Is the online order process secure?
Q	What if I don't like the add-in and want my money back?
Q	What payment method can I use?
Q	You offer a Lite and Pro version, but only one version is listed in checkout. Why?
A	We offer two versions of each product: a Lite and a Pro versions. The Lite version is free of charge, and only the Pro version is listed in the checkout page. The download process and the installer file for either version is the same, but the software itself is switched to Lite mode if the license key is (1) not available, (2) not activated or (3) expired (i.e. post-trial period). In order to unlock the Pro-only features permanently, you'd need to purchase a Pro version (i.e. License key) listed on our checkout page.

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