Frequently asked questions

You can purchase direct from Spider Financial in our online store, by calling our offices, or from one of our resellers.

Contact or email us at support@spiderxl.com , and we will send you a discount coupon/voucher. The coupon/voucher has a unique code and can be used only one time, and for the product that it was used for. The voucher is active for 30-days afterwhich you need to contact us again to get a new voucher.

To use the voucher, enter the discount voucher code in the checkout stage of your order, and the discount will be applied.

This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just ‘surfing’.

If you have any questions about the security at our web site, please send an e-mail to support@spiderxl.com

For a full detail of our privacy policy, please click here

Currently we don't provide hard copies on CDs. Our add-ins are electronically delivered via downloads. After you purchase the add-in, we will send you an email with the issued license key and a link to download the program. You may download the add-in at any time from our download area.

Yes, we provide the following discount types:

For resellers - 10% discount

For educational and non-profit organizations - 25% discount

You purchase the add-in once and use it permanently, because your license is life-time. There are no annual or renewal fees. You get all minor updates for free. Major upgrades (e.g. from version 1 to version 2) are free for one year, after one year major upgrades are at discounted price.

The delivery is instant for credit cards payments. You will have the add-in in minutes if you pay by credit cards.

We provide an unconditional 60-day money back guarantee for all the add-ins. If for any reason you want to get your money back, just let us know and we will refund your purchase with no questions asked.

As a corporate client, you can order using a purchase order. Unfortunately, we are unable to accept purchase orders from private customers.

Please mail or fax us your official order on company letterhead. Please include the following information so we can process your order more quickly:

• The product name
• The requested quantity
• The name the product will be licensed to.
• Your billing address and your delivery address, if different.
• Name, phone and fax number of the contact person for your order.
• The e-mail address to which the order confirmation and invoice should be sent, and your e-mail delivery address, if different.
• The requested billing currency.

Customer Service USA
Language: English

Spider Financial Corp
1507 E 53rd Street. Ste 480
Chicago, IL 60615

+1(312) 324-0367 (Phone)
+1 (312) 324-0367 (Fax)

We accept nearly all payment methods. You can pay using any major credit cards, cheque, Bank / Wire transfer, or order by fax.

You can install the add-in on one computer, e.g your work PC, home PC, or laptop.

Once the license key is activated, it is locked to this computer. To use the add-in on a different computer using the same license key, uninstall the add-in and deactivate the license key on the current computer.