Frequently asked questions
This collection of frequently asked questions (FAQ) provides brief answers to many common questions about the Spider Financial and SpiderXL Add-ins Platform. It also provides links to more detailed information available from this web site. Please check here for answers before posting a question to one of the forums or before sending email to the support e-mail addresses.
A wire transfer is a transfer of money from one bank account to another. To initiate a wire transfer, you will need our bank and corporate account information
- Name: TCF Bank
- Address: 120 S Riverside street, #110 Chicago, IL 60606 USA
- Phone: +1-800-TCF-BANK
- ABA Routing: 271972572
- SWIFT Code: None
- Name: SPIDER Financial Corp
- Number: Please, contact us.
Using your e-mail account at your college or university, email us at firstname.lastname@example.org and we will send you a discount coupon/voucher. The coupon/voucher has a unique code and can be used only once. The voucher is active for 30-days, after which you will need to contact us again to get a new voucher.
To use the voucher, enter the discount voucher code in the checkout stage of your order and the discount will be applied.
This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to unlocked, or open, when you are just ‘surfing’.
If you have any questions about the security at our web site, please send an e-mail to email@example.com
Currently, we do not provide hard copies on CDs. Our add-ins are electronically delivered via download. After you purchase the add-in, we will send you an email with the issued license key and a link to download the program. You may download the add-in at any time from our download area.
Yes, we provide the following discount types:
2 - 4
5 - 9
10 - 24
25 - 49
50 & more
For resellers - 10% discount
For educational, government and non-profit organizations - 25% discount
We offer two types of licenses: Perpetual and Annual Subscription:
- Perpetual license Your license is valid forever. There are no annual or renewal fees. You get all minor updates and hot-fixes for free. Major upgrades (e.g. from version 1.1 to version 1.2) are free for one year, after which major upgrades are at a discounted price.
- Annual license - Your license is valid for one full-year. You get all minor updates and major upgrades for free.
Every purchase of NumXLi is packaged FREE with 12 months of premier support; after that, we give you the option to renew the premier support service or switch to the standard support level, an integral part of the Service Agreement for paid subscriptions.
The delivery is instant for credit cards payments. You will have the add-in in minutes if you pay by credit cards.
We provide an unconditional 30-day money back guarantee for all add-ins. If for any reason you are not entirely happy with your purchase, we will cheerfully issue a full refund. We develop and sell software that we use ourselves every day and have many satisfied customers worldwide, and our support is second to none. That is why we can afford to back our products with this special guarantee.
Commonly, when our client is considering requesting a refund, he contacts us for help. We perform the installation, help him to learn and configure our software, and he becomes one of our happiest clients! We understand that even after evaluation of the demo and several weeks of software usage on your machine, it might be not the right choice for you. Although we are fine with the return of our software, we are also convinced that you’ll absolutely love our product.
To request a refund, simply contact us with your purchase details within thirty (30) days of purchase. Please include your order number (sent to you via email after ordering) and optionally tell us why you’re requesting a refund. Refunds are processed within 21 days.
As a corporate client, you can order using a purchase order. Unfortunately, we are unable to accept purchase orders from private customers.
Please mail or fax us your official order on company letterhead. Please include the following information so we can process your order more quickly:
- The product name
- The requested quantity
- The name the product will be licensed to.
- Your billing address and your delivery address, if different.
- Name, phone and fax number of the contact person for your order.
- The e-mail address to which the order confirmation and invoice should be sent, and your e-mail delivery address, if different.
- The requested billing currency.
Customer Service USA
Spider Financial Corp
53 W Jackson Blvd. Ste 431
Chicago, IL 60604
+1(888) 427-9486 (Toll Free)
+1(312) 324-0367 (Phone)
We accept nearly all payment methods. You can pay using any major credit cards, cheque, Bank / Wire transfer, or order by fax.
You can install the add-in on one computer, e.g your work PC, home PC, or laptop.
Once the license key is activated, it is locked to this computer. To use the add-in with the same license key on a different computer, you must first uninstall the add-in and deactivate the license key on the current computer.