Support Area

At Spider Financial, we understand that support services are a critical component of any software package. With this in mind, we are committed to providing you the highest quality support, backed by a responsive, knowledgeable in-house support team: no faceless, offshore support entity and NO pre-recorded scripts.

Our support program offers a full spectrum of customer assistance services. Spider`s customer support specialists are highly knowledgeable, experienced support personnel. In addition to our web-based support system that allows our customers to report and track issues, we operate a 8/5 local Toll-Free technical support phone line to address any of our customers` business-critical issues.

In addition, our customers enjoy a wide range of documentation supporting the usage of our products. We offer two customized service packages that fit to each organization’s size, needs and budget: (1) Standard and (2) Premier Support.

Premier Support Package

• 8/5 local Toll-Free telephone support
• Online documentation
• Submit requests online
• Track requests status
• Access to documentation, FAQs, white papers, all product updates and other educational materials, downloads

Every purchase of NumXL is packaged FREE with 12 months of premier support; after that, we give you the option to renew the premier support service or switch to the standard support level, an integral part of the Service Agreement for paid subscriptions.

Standard Support Package

• e-Support
• Online documentation
• Submit requests online
• Track requests status
• Access to documentation, FAQs, white papers, minor product updates and other educational materials, downloads

Training

Need more help? we can offer you one-on-one training or support in time series analysis, modeling and forecast, so that you can fully benefit from the software's full analytical capabilities.

Resources