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Support Area
We want you to get the most out of your relationship with Spider Financial. This is why our team of dedicated Client Service staff committed to help you with anything from licensing and training to consulting. Whatever you need, we will make sure your inquiries are answered, and your business functions continue uninterrupted into the future.
Have a question about using or installing Spider products?
- Phone: +1.888.427.9486, and +1.312.324.0367 (Direct)
- E-mail: support@spiderxl.com
- Hours: 8:00 AM to 8:00 PM Eastern standard time
Get Fast Responses with Spider Self-Service System
Using our comprehensive support site, you will have access to a growing extensive knowledge base, where you can:
- Submit cases and follow support responses
- Request new product features for upcoming versions
- Search the knowledge base for solutions and case studies.
- Access to software updates (maintenance and hot fixes).
To visit our self-service center, please click here.
Resources
Events
Find out what events and activities are scheduled in the upcoming months including training sessions and more!
BLOG
Our new company blog can help you stay current on what we're doing and thinking here at Spider Financial.
Newsletter
Spider's newsletters highlight what's new in our products solutions, features articles on the latest financial instruments, offers helpful tips for Spider XL users, and offers useful advice for analysts. The newsletter is sent to subscribers free of charge and when you register with us you can be assured that your e-mail address will not be used for any other purposes, or given to any third party.
Library
Learn more about valuing financial derivatives and securities. Spider XL quarterly newsletters highlight what's new in our products solutions, features articles on the latest financial instruments, offers helpful tips for Spider XL users, and offers useful advice for analysts.
Forums
Learn from other users in the SPIDER Help Forum.
Frequently Asked Questions
Collection of frequently asked questions (FAQ) provides brief answers to many common questions about the Spider Financial and SpiderXL Add-ins Platform.
Self-service Center
Using our Self-service center, you have full access to a growing extensive knowledge base, where you can submit, track and search for product-related cases.
Surveys
Your opinion truly matters. These online surveys will be used to focus our resources and to improve our products and services.
Online Resources
Our web site links are listed as a convenience for our visitors. We carefully review every site. Our directory goal is to present valuable resources. If you use these links, we take no responsibility and give no guarantees, warranties or representations, implied or otherwise, for the content or accuracy of these third-party sites.
Documentation
This page contains links to the most current documentation for NumXL and CalendarXL.
NumXL 2.0 Beta Testing Program
The NumXL 2.0 Beta testing program allows you to use the next-generation of our premier financial analytics/econometrics software package, NumXL 2.0, before it's available to the general public.
