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Frequently Asked Questions

This collection of frequently asked questions (FAQ) provides brief answers to many common questions about the Spider Financial and SpiderXL Add-ins Platform. It also provides links to more detailed information available from this web site. Please check here for answers before posting a question to one of the forums or before sending email to the support e-mail addresses.

General

  1. I'm having trouble installing one of Spider products (e.g. NumXL). Where can I get support?
  2. I just received a dialog box notifying me that a new version of the add-in is available. What does this mean?
  3. How can I submit a feedback, file a defect or claim?
  4. How should I report a bug?
  5. How can I provide a feedback?
  6. How can I get help?

Product updates

  1. How often does Spider release new versions for existing products?
  2. How often does Spider Financial release new versions of NumXL?
  3. What happens after a new version of NumXL is released?

License Agreement

  1. How do I install NumXL on my new computer? Do I have to buy NumXL again?
  2. Can I use the same license key on more than one machine?
  3. Invalid license key or activation code?
  4. What is license key activation?
  5. Why is something as cool as NumXL free?
  6. Can I use some of NumXL functionality as part of my own program?
  7. Can I use some of your functions as part of my own program?
  8. Can I distribute NumXL or give friends and colleagues access to it?

Customer Service

  1. Is there a customer service dedicated to registered clients?
  2. Does Spider Financial offer priority support services?

Microsoft Excel

  1. How can I manually load or unload add-in program in Excel?
  2. Which versions of Excel are compatible with Spider Add-ins?
  3. How can I place the returned array from Function XYZ in one row?
  4. Function XYZ is an array function? what does that mean?
  5. I have just installed the add-in, but a security warning appears in the toolbar now.
  6. How can I find which service pack for excel 2007 was last installed on my machine?
  7. How can I find which service pack for excel XP/2003 was last installed on my machine?
  8. Why use Excel Add-ins?
  9. Can I setup a defined name for a formula in Microsoft Excel?
  10. How do I use NumXL functions in my Excel sheet?
  11. NumXL is not loading in Excel 2001-2003.
  12. What is an Excel add-in?

Software Development

Support