Frequently Asked Questions
This collection of frequently asked questions (FAQ) provides brief answers to many common questions about Spider Financial and the SpiderXL Add-ins Platform. It also provides links to more detailed information available from this web site. Please check here for answers before posting a question to one of the forums or before sending email to the support e-mail addresses.
Spider Financial recognizes that users may not wish to be contacted about new or existing products or services. As a practice, Spider Financial allows you to opt-out of e-mail marketing that may result from use of the site or download the software.
If you incur any delay or problems in using these opt-out mechanisms, please send an e-mail to firstname.lastname@example.org and indicate what problem you have encountered in the body of the message.
We offer a variety of resources to assist with an installation problem. Please check out the following:
- Frequently-asked questions (FAQ)
- Help desk center
- Documentation - Getting Started, Installation Guide
- Live Support
- Online Live Support to discuss the issue with our support personnel through our website.
- On demand remote desktop support - remote desktop is a remote support tool that enables instant, secure, and trouble-free
connections between remote computers over the web and to any point on
We value all feedback we receive from our customers and do all we can to address them immediately. You can submit your suggestions and claims 24/7 by phone or email.
For any defect, please use our help desk system 24/7, and our support team will investigate accordingly.
You can file a bug report by using the self-service support center or simply emailing us at email@example.com. In either case, a new issue will be created in our help desk support system, and you can track it from your account with us.
In any case, please report as much detail as possible, for instance:
- Operating System;
- Excel version (i.e. 2007, XP, 2003, etc.)
- Attach the Excel file;
We highly recommend that you review the frequently asked questions and forums before you open a new issue. This will help both of us to get a faster response and resolution.
We love to hear from our customers. You can use the web contact page to send us your thoughts, suggestions, concerns, etc.
Early on, NumXL started as freeware to entice early adopters (i.e. users) to use our product(s) and help us gain visibility, gather information and feedback from our users to further improve the product, and position our product competitively from other providers.
As the product grew in coverage, we opted to introduce the commercial version of NumXL. Nevertheless, we continue to offer our users several core functionality features for free as part of the NumXL Lite version.
YES, you may distribute the setup executable electronically for download, on optical media, magnetic media, or any other form of distribution as long as it complies with the End User License Agreement (EULA).
Under no circumstances may you rent, lease or share the license key given to you by Spider Financial as this would violate your EULA with Spider Financial.
Yes, premium product support is offered to customers at no additional charge for 1 year after purchase date. After that, customers may purchase premium support separately.
Emails from customers are given priority, and a section of the website is reserved for registered clients.
Yes, contact us for pricing and plan details.