• NumXL shopping Cart
  •  
    NumXL for Microsoft Excel makes sense of time series analysis:

    • Build, validate, rank models, and forecast right in Excel
    • Keep the data, analysis and models linked together
    • Make and track changes instantly
    • Share your results by sending just one file

    >>Read More


    | Free Trial
  • Home
  • Products
  • Tips & Demos
  • Support
    • Documentation
    • Blog
    • FAQ
      • Does Spider Financial offer priority support services
      • How can I get help
      • How can I provide a feedback
      • How can I remove myself from the email list
      • How can I submit a feedback, file a defect or claim
      • How should I report a bug
      • I'm having trouble installing your product (e.g. NumXL). Where can I get support?
      • Is there a customer service dedicated to registered clients
      • Software Licensing - Frequently Asked Questions
      • What are the terms of service and privacy policies?
      • Why Create an Account?
      • Why do I need a password?
    • Library
    • Service Level Agreement
    • Thank you
    • Beta Program
    • Resources
  • About Us
  • Prices
  •  
     

    Have a Question?

    Phone: +1 (888) 427-9486
    +1 (312) 257-3777
    Contact Us

    Home >> Support >> FAQ >> How should I report a bug?

    How should I report a bug?

    Tags
    • General

    You can file a bug report by using the self-service support center or simply emailing us at support@spiderfinancial.com. In either case, a new issue will be created in our help desk support system, and you can track it from your account with us.

    In any case, please report as much detail as possible, for instance:

    1. Operating System;
    2. Excel version (i.e. 2007, XP, 2003, etc.)
    3. Attach the Excel file;

    We highly recommend that you review the frequently asked questions and forums before you open a new issue. This will help both of us to get a faster response and resolution.

    FAQ

    • How can I submit feedback or file a defect or claim?
    • How can I provide feedback?
    • How can I get help?

    Support

    • Frequently Asked Questions

    • Download Sites - NumXL
    Try our full-featured product free for 14 days

    Download NumXL Free 30-day Trial

    Help desk

    Questions?
    Request a feature?
    Report an issue?

    » Go to your help desk «

    Or email us:
    support@numxl.com

    • NumXL 1.65 (HAMMOCK) Está Aquí!
      05/18/2017 - 21:31
    • NumXL 1.65 (HAMMOCK) is Here!
      05/18/2017 - 21:14
    • NumXL 1.64 (TURRET) is here
      12/25/2016 - 13:12
     

    • Support
    • FAQ
    • Demos & Tutorials
    • Documentation
    • Help Desk

    • Resources
    • Order Help

    • About Spider
    • Contact Spider
    • Corporate Information
    • Legal Information
    • Partners

    Follow Us

    Contact | Glossary | Sitemap | Blog | Links
    © 2008-2019 Spider Financial | Disclaimer | Terms of Use | Privacy Policy | Trademarks & Copyrights