How should I report a bug?

You can file a bug report by using the self-service support center or simply emailing us at support@spiderfinancial.com. In either case, a new issue will be created in our help desk support system, and you can track it from your account with us.

In any case, please report as much detail as possible, for instance:

1. Operating System;
2. Excel version (i.e. 2007, XP, 2003, etc.)
3. Attach the Excel file;

We highly recommend that you review the frequently asked questions and forums before you open a new issue. This will help both of us to get a faster response and resolution.