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Software Licensing - Frequently Asked Questions
This collection of frequently asked questions (FAQ) provides brief answers to many common questions about Spider's License Agreement. Please check here for answers before posting a question to one of the forums or before sending email to the support e-mail addresses.
License Agreement
No, you do not need to buy NumXL again. Just uninstall NumXL from the old computer and deactivate the licensen key. After that, install NumXL on your new computer using the same product key you received with your original purchase.
If you experience any issue while deactivating the license key, contact us.
NO, the license key can be only activated on one computer. For trial and Lite version users, please download a new copy of our website and use the new key included in the email body.
For registered users of the professional version, please contact our support representative to issue a new key.
The message occurs during the direct connection license key activation. The error indicate that license key is not found in our central activation server. Please, check the license code, and try again.
If you still need assistance, please contact our support.
The message occurs during the manual license key activation. The program determines that the activation code is not valid. This can be a result of a number of reasons:
- License key is mistyped. please, check the license key carefully and try again.
- The activation code is mistyped. please, check the letters and digits sequence carefully, and try again.
- The computer used to generate the activation code is different than the one we are trying to activate the key on. If this the case, please deactivate the license key or obtain a new key.
The license key activation is basically a method to unlock the add-in on one computer. The license key can be activated only on one computer.
When you download the add-in, we send you an email with personal trial license key along with instruction to finish the download process. During the trial period, the add-in is fully functional. After the trial period, the license key remains valid, but the software runs now in the restricted functionality mode (i.e. freeware).
For registered users, a permanent license key is sent as part of the purchase process. This key has no expiry, and upon successful activation, the add-in remains fully functional all the time.
If you need any assistance locating you license key, contact us.
The license key activation is not mandatory, and our add-in will continue to work with two main exceptions; (1) it will run in restricted functionality (i.e. freeware mode), and (2) a message box will pop up to remind you to register your license key everytime Excel starts.
Whether you are a registered user for the professional version or not, please activate your license key.
Early on, NumXL started as a freeware to entice early adopters (i.e. users) to use our product(s) and help us gain visibility, gather information and feedback from our users to further improve the product, and position our product competitively from other providers.
As the product grew in coverage, we opted to introduce the commercial version of NumXL. Nevertheless, we continue to offer our users a several core functionality for free as part of the NumXL Light version.
Yes. All we need to know the purpose of your application and the scale (how many users) so that we can determine the proper licensing agreement and pricing (if any).
YES, You may distribute the setup executable electronically for download, on optical media, magnetic media, or any other form of distribution as long as it complies with the End User License agreement.