Online Order Survey

Thank you for taking the time to complete the survey. The survey will take about 5 minutes. The responses from this survey will be used to improve the functionality of the SPIDER Financial site, and to help us serve you better.

Online order

How much effort did you have to take to find our web site?: *

From your experience, what do you find to be the biggest challenge with using our site?: *

I am new to the Internet

Information I am looking is not available

Information is not well organized

There is just too much information

Hard to navigate through the information

Takes too long to load a page

Download files or forms are in a format I cannot use

From what you have seen and your experience with other sites, please rate the following features of the web page: *

	Excellent	Very good	Good	Average	Poor	Not sure
Visual appearance/Layout
Content
Writing style

Thinking about your experience with our online order system, please indicate your opinions about the following statements: *

	Strongly agree	Agree	Neutral	Disagree	Strongly disagree	Not sure
The online order system (store) is easy to use and hassle free.
I received special rewards and discounts from doing business with Spider Financial.
I say positive things about Spider Financial to other people.
The products I purchased from SPIDER Financial were a good value.

Please tell us how we can serve you better.:

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Online Order Survey

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